07 December 2009

Google Real-time and Goggles: Whee!

Back in May I wrote about Twitter's then-new search functionality, calling it "enticing, exhilarating, and exasperating." I thought it was pretty slick, though still primitive, and destined to be a handy staple for marketers interested in managing their customer relationships.

Now Google brings real-time search to the masses, including Twitter, Facebook status updates, and news as it happens... or at least as it's published. Time will tell how valuable this firehose of information turns out to be, but be sure that new insights and uses for the information will arise.

While we're on the topic of Google announcements, Google Goggles also seems pretty darn intriguing. Think of the social media applications. Want to rate a hotel, brand, or anything else? Point your phone at it, click a menu option, and rate it on the spot. Want to do a search for ratings? Do the same.

This Goggle technology and other similar solutions will provide new means to search for or receive promotional offers. Think of Catalina-style coupon offers delivered via mobile devices. Someone pulls up Pampers on their phone and gets an offer for $1 off Huggies, on the spot.

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