I'm baaaack...

Hi Folks! Yes, it's been a while, and here's the scoop. As some or all of you may know, I work for a company that dealt with significant challenges during the spring and summer of 2010: bp. I'll be honest, blogging wasn't at the top of my priority list.

Our work at bp isn't done - not by a long shot - but the nature of it is changing, evolving. I think it's time I get my blog on (again).

If you're looking for any inside scoop on the happenings over the summer, don't look here. I don't think this is the proper forum for a blow-by-blow. If, however, you're curious about my perspective on working at the firm, why I remain so engaged with the company, the emotions associated with events of the past months, what it's meant to me personally, well then this is a dandy spot for that dialog.

And, rest assured, I will still find plenty of time for shiny objects, life's challenges (e.g. my war with small furry critters), and the craft of marketing. It's nice to be back, and I hope to delight!

Tweet! Twitter Ads!

It's happened. Twitter has decided to introduce advertising to its service. At one point, leadership of the firm called an ad-based revenue model "boring", but prudence seems to have won out over monotony.

What are your expectations of ads in Twitter? Expect it to be disruptive? Distracting? Detrimental? Personally, I await the evolution and further monetization efforts.

Twitter, like other services before it (hello, Pandora...), must try to make money to stave off a "cool but unprofitable" demise. The irony? Monetization efforts like advertising erode the desirability of the service for some users. It feels like Twitter is just entering the awkward adolescent stage of its business development: still cool, but getting pimples. We'll see how it looks when it's all grown up.

iPad is Here... Has the World Been Saved?

"It's here! It's here!" chant the legions of Apple fans. The much awaited "Jesus Tablet" has arrived in stores. Despite gloomy economic times, folks are still lining up in front of Apple stores in the hope of being the first among their friends to fork over wads of cash for the shiny new toy.

WIRED perpetuated the hype last week with its article on "How the Tablet Will Change the World", and NPR today interviewed giddy iPad buyers in Apple's New York store. My favorite quote from the NPR story? "I'm going to use my iPad to play games!" As if we've been waiting since the discovery of fire for the breakthrough that would let us play games... Yay!

Don't get me wrong, I'm stoked about the new device from Jobs & Co., but I'm not yet ready to put it in the category of world-changing, epiphany-granting religious icon. I have already classified it as a Kindle-killer and money maker.

Apple is hot and not promising to have enough inventory to satisfy demand (thereby keeping prices high). AT&T is cashing in at $30/month for the iPad data plan. And people will buy, buy, buy. A great business initiative? Yup. Messiah as device? TBD.

Happy Birthday .com!

That's right, .com, you are 25 years old! Wahoo! 80 million sites use you, and 100,000 more are registered each day... Who'd have guessed at your popularity way back in the 1980s? Enjoy your day and then get back to work!

30 Days Later: Remember the Super Bowl Ads?

Here we are, 30 days removed from the Super Bowl... You remember the game, right? Thrilling see-saw battle that resulted in the Saints finally winning a championship. It was epic.

Remember the ads? At something like $3 million for a :30 spot, one would hope so. Off the top of my head, I could only describe three of them in any detail. There were two other brands I could identify as having aired ads, but beyond that it was all a blur. One would hope for the millions invested, the ads would have had a bit more staying power, right?

Which ads stuck out? VW's "Slug Dub", the Dodge Charger "Man's Last Stand" spot, and the NFL.com promo spot with Arcade Fire as a soundtrack. The other two I recalled more generally were from e-Trade and Hyundai. The last two came with distinct emotional reactions: e-Trade = annoying and Hyundai = appreciative.

I'm tired of the e-Trade baby, who by all rights should be celebrating his graduation from kindergarten by now, but is actually still sucking a bottle and pooping his pants. C'mon e-Trade... You want us to believe you're still cutting edge and good for our investments, but your spokeskid hasn't developed one bit in years. Tsk tsk!

As for Hyundai, well, I just recall feeling good about the value + quality message their ads delivered. Not sure of the specific executional elements, but I still feel good about them.

Having confirmed that I couldn't recall most of the ads I saw, I pulled out my notes on the full slate of spots run. Yes, I'm that big of a marketing geek; I took notes on Super Bowl ads. Guess what, I liked a lot of them at the time! Funny how the response of the moment faded, or perhaps not. In any case, by checking the notes, I got a few pleasurable "oh yeah!" moments.

How could I have forgotten Kia's Sorento ad and its Vegas road-tripping toy posse?! Or Emerald Nuts and PopSecret's "Human Dolphins" lunacy? Or Audi's "Green Police" spot? They all make me smile even now, just looking back on them... Whereas GoDaddy, Taco Bell, and the aforementioned e-Trade spots simply make me grumpy.

I'll riff soon on the five things I believe ads should do... Until then, take a look back at the crop of this year's Super Bowl ads and consider which you think made most effective use of its media spend: http://www.cbssports.com/video/player/superbowlcommercials

Mind the Gap... Between Announcement and Delivery

Just three weeks ago we had a big news day: President Obama delivered the State of the Union address and Apple announced that yes, indeed, the Jesus Tablet was on its way. So, have our lives changed any as a result?

Given the hype leading up to the iPad announcement, one would've expected magical bluebirds to descend to earth, singing songs of techno-joy, saving publishers from certain doom, and more. President Obama's speech was indeed moving... But how much "movement" has followed it?

The fact is, not much has happened for us regular folk since these two momentous occasions. Sigh. And so it is with marketing and politics. There is frequently a yawning gap between the crescendo of attention that is an initial announcement and the eventual delivery on commitments, in the form of product launch or program implementation.

This gap must be minded! It's the job of PR pros, pundits, and fans to keep the flame of excitement alive while the wheels of production or legislation turn. If all goes well, the launch moment is a reprise crest of exuberance. Too often, though, what is announced with a scream arrives with a whimper.

Time will tell how successful Mr. Jobs or the President are at following through on their commitments. In this case, the product launch - despite comparisons to a certain religious icon - is the easier to deliver, though personally I hope both succeed. I'd love to read news of good government action on a shiny new iPad.

Movies, Videos, Change, and Competition

Want to see complex competitive dynamics in action? Start tracking the home video space... Filmed content is something nearly all of us consume in copious amounts, and the space is rife with change. It's consternating for some players, delightful for others, and a doomsday for a few.

Let's think of the options today vs. just a generation previous. For most consumers in the past, "filmed content" was a simple choice: go to the movies or stay home and watch t.v. Technology has changed this simplicity. Today's options subdivide the space via type of content, access device, fidelity (sound & picture quality), etc. New competitors are rising, previously successful firms are crumbling, and the future outlook is murky in many ways.

Don't believe me? Consider this... Television shows are distributed today via free t.v., syndication as repeats, online as ad-supported content via Hulu, for rent at iTunes, on DVD, and in snippet form on YouTube. Movie options are nearly as myriad, and the advent of mobile devices more capable of video playback in higher fidelity (think iPad here) promise even more splintering of options in the future.

Blockbuster is one firm that's failed to cope with the changes well. Redbox has done quite nicely. Netflix is openly embracing the changes, pursuing enhanced ability to deliver digital content with fervor. The movie studios, television networks, and cable providers are all scrambling to discern how they can best extract value from their content in a market which is evolving with pandemic virus voracity.

Contemplate the factors influencing pricing in this arena: Desirability of the underlying content is still primary. Avatar is a terrific example of a great movie doing exceedingly well at the box office. But, once it's out of theatres, what next? "Windows" on content delivery, pacing release by channel, used to be relatively easy for the studios. The process is becoming blurrier as options for consumers proliferate.

Today, Apple is playing with pricing for rental of t.v. content, Netflix is being compared to HBO, and YouTube is trying to figure out ways to monetize its business by renting movies. Huh? iTunes as threat to cable operators, Netflix as competitor to premium movie channels, YouTube as alternative Blockbuster? Yup.

This market is one which rewards agility, creativity, experimentation, insight, and a willingness to view change as opportunity. Firms which cling to past models for success (hello, Blockbuster?!) will be pummeled for their stubbornness. Oh, and today's darlings (redbox, Netflix)? Even they can't rest on their laurels. How it all plays out is anybody's guess, but two things are for sure: 1. What works today ain't what's gonna work tomorrow, and... 2. The evolution is gonna be a fun show to watch.

Facebook, Friends, and Staying Connected

Facebook recently implemented some changes, many of which seem cosmetic, a few of which change the utility of the service. Personally, I like the new drop-down message inbox peek, but dislike losing the ability to hop directly from one application to another.

Now, when I want to hop from a mad game of Scrabble to check on my mafia, I am forced to re-route through my FB home page... hmm... Why would the Facebook masters implement this solution? Perhaps to pad the number of clicks or homepage visits in their metrics? Seems like a detour to me, and adds to the hassle and time commitment the service requires.

And, make no mistake, folks are starting to change their view on Facebook, even as the service itself evolves. What was once an intimate, insiders-only service is now mainstream and muddled. Are all 284 of my "friends" really that well-connected? No.

I used to appreciate the small-group feel of Facebook. And, as my network has expanded, I've been happy to reconnect with folks from my past, but in the process this online community more nearly represents my offline social connections, with levels of importance, connection, and sharing varying widely. I've got friends - online and offline - with whom I rarely interact. There are others who are on the "pretty frequently" cycle. And then there are the select few, with whom connecting is a daily or even hourly activity.

Guess what? This tight-knit group, the ones with whom I'm so connected... They are the same group that was first over the wall with me on Facebook years ago, the same early Twitter adopters whom I follow & follow me, the same folks on speed dial for my phone. Turns out, good friends are good friends, regardless of the tools used to maintain the relationship.

As for Facebook? Well, I'll keep using it, for now, but I can foresee the moment when I just decide it's not necessary to keep up with good friends. At which point, it'll be come a less frequent, less relevant part of my online day. Facebook could become Plaxo-esque, a repository of contact info and occasional interaction. For some, it's already lost relevance. How about for you?